Privacy Policy

1. Who We Are

Jellycat Hunt ("we," "us," "our") operates the website at jellycathunt.com and provides stock-tracking and notification services for Jellycat products sold on the official Jellycat US store. We are not affiliated with, endorsed by, or sponsored by Jellycat Ltd.

2. Information We Collect

We collect the following categories of personal information:

• Account information: name, email address, and profile picture provided through your Google login via Auth0.
• Phone number: provided voluntarily when you opt in to SMS notifications in your account settings.
• Notification preferences: which products you track, your preferred notification method (email, SMS, or both), and alert type preferences.
• Payment information: processed and stored by Stripe. We do not store your credit card details.
• Usage data: pages visited, features used, and technical information such as browser type and IP address.

3. How We Use Your Information

We use the information we collect to:

• Provide stock-tracking and restock notification services.
• Send you restock alerts and stock-drop notifications via email and/or SMS based on your preferences.
• Process subscription payments through Stripe.
• Improve and maintain our service.
• Communicate service updates and account-related information.

4. SMS Messaging & Your Consent

By providing your phone number and selecting "SMS" or "Both" as your notification method in your account settings, you expressly consent to receive automated stock-alert text messages from Jellycat Hunt at the phone number you provide.

• Message types: restock alerts and stock-drop notifications for Jellycat products you track.
• Message frequency: varies based on stock changes for the products you track. Typically 0–10 messages per week.
• Message and data rates may apply. Check with your carrier for details.
• Opt out: you can stop SMS notifications at any time by replying STOP to any message, or by changing your notification method to "Email" in your account settings.
• Help: reply HELP to any message for assistance, or contact us at the email below.
• We will never sell, rent, or share your phone number or SMS opt-in consent with any third parties for their marketing purposes.

Consent to receive SMS messages is not a condition of purchasing any goods or services from us.

5. Information Sharing

We do not sell your personal information. We share data only with trusted third-party service providers that help us operate the Service, including providers for authentication, payment processing, SMS delivery, email delivery, and error monitoring. These providers only receive the minimum information necessary to perform their services and are bound by their own privacy policies.

6. Data Retention

We retain your account information and notification history for as long as your account is active. If you cancel your subscription and delete your account, we will delete your personal data within 30 days, except where retention is required by law.

7. Data Security

We use industry-standard security measures including encrypted connections (HTTPS), secure database storage, and tokenized payment processing to protect your information. No method of transmission or storage is 100% secure, but we are committed to protecting your personal data using commercially reasonable means.

8. Your Rights

You may at any time:

• Update or correct your personal information in your account settings.
• Change your notification preferences or opt out of SMS.
• Request deletion of your account and associated data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at support@jellycathunt.com.